Refund & Cancellation Policy

KinKeeper is an AI-powered senior care concierge platform that provides digital features, wellness tools, reminders, family connectivity, and facilitates access to independent third-party service providers. Most KinKeeper services are digital in nature and are activated immediately after successful payment. Accordingly, payments are generally final and non-refundable, except where required under applicable law or expressly approved by KinKeeper.

All subscription fees, membership charges, onboarding fees, activation charges, and platform access fees are payable in advance.

Once a subscription is activated or access to any digital feature is provided, the payment is deemed earned. No refund shall be available merely because the user does not use the service, changes their mind, purchases the wrong plan, or wishes to discontinue before the subscription expires.

Cancellation by the customer only prevents future renewals and does not entitle the customer to a full or partial refund for the current subscription period.

Access to any of the following constitutes commencement of service:

• AI conversations or assistance.
• Family Dashboard.
• Health or wellbeing reports.
• Medication or appointment reminders.
• SOS and emergency features.
• Notifications and alerts.
• Any other digital functionality made available under the subscription.

Once any such feature has been activated or used, the service shall be considered delivered for refund purposes.

Customers may cancel their subscription at any time through the available account settings or by contacting KinKeeper support.

Cancellation will stop future renewals where applicable. However:

• No prorated refund will be issued.
• Unused subscription benefits cannot be converted into cash.
• Remaining validity, if any, shall continue until the subscription expiry date unless terminated earlier under the Terms & Conditions.

If a subscription is enrolled for automatic renewal, the customer authorizes KinKeeper to collect the applicable renewal charges using the saved payment method.

Customers must cancel auto-renewal before the next billing date. Charges successfully processed before cancellation are non-refundable except where required by law.

KinKeeper may facilitate bookings or access to doctors, pathology laboratories, pharmacies, ambulance providers, home healthcare agencies, equipment rental providers, diagnostic centres, wellness professionals, and other independent partners.

Unless expressly stated otherwise, KinKeeper acts only as a technology platform and facilitator. The actual services are provided by independent third parties.

Refunds, cancellations, rescheduling charges, service quality issues, delays, or disputes relating to such third-party services shall primarily be governed by the respective provider's policies. KinKeeper shall not be liable for decisions taken by independent service providers.

If payment is successfully deducted but the subscription is not activated due to a technical error, KinKeeper will verify the transaction and either activate the subscription or process a refund where appropriate.

Verified duplicate payments for the same transaction may be refunded after internal verification. Processing time may vary depending upon banks, payment gateways, UPI networks, card issuers, or financial institutions.

Refunds shall generally not be granted for:

• Change of mind.
• Accidental purchase by the customer.
• Wrong plan selected.
• Failure to use the subscription.
• Dissatisfaction arising from personal expectations not promised by KinKeeper.
• Device incompatibility not disclosed by the user.
• Poor internet connectivity.
• Incorrect mobile number or email provided by the customer.
• Temporary service interruptions due to maintenance or circumstances beyond KinKeeper's control.

KinKeeper reserves the right to deny any refund request and suspend or terminate accounts where it reasonably believes that there has been:

• fraudulent payment,
• stolen payment instruments,
• identity misrepresentation,
• promotional abuse,
• repeated refund abuse,
• account sharing,
• misuse of referral programmes,
• violation of applicable laws or KinKeeper policies.

KinKeeper may investigate any refund request and require supporting documents before making a decision.

Customers are encouraged to contact KinKeeper before initiating a chargeback through their bank or payment provider.

Where an unjustified chargeback is initiated, KinKeeper reserves the right to suspend services, recover applicable costs and fees, dispute the chargeback, and terminate the customer's account to the extent permitted by law.

Discounts, coupons, introductory pricing, referral rewards, loyalty credits, promotional campaigns, and complimentary benefits have no cash value and are non-transferable.

Unless expressly stated otherwise, payments made under promotional offers remain subject to this Policy.

GST and other applicable taxes shall be charged as required by law.

Where legally permissible, any approved refund may be subject to deduction of non-recoverable payment gateway charges, banking charges, foreign exchange conversion charges, or similar transaction costs.

Refund requests, where applicable, should be submitted through KinKeeper's official customer support channels together with relevant transaction details.

Submission of a refund request does not guarantee approval. Every request will be reviewed individually based on this Policy, the Terms & Conditions, applicable law, and the facts of the case.

Approved refunds, if any, shall normally be processed through the original payment method or another legally permitted method determined by KinKeeper. Cash refunds shall not be provided.

To the fullest extent permitted by applicable law, KinKeeper's total liability arising from any refund claim shall not exceed the amount actually paid by the customer for the specific disputed subscription or service.

KinKeeper shall not be liable for indirect, consequential, incidental, exemplary, punitive, emotional, or special damages arising from cancellation, non-use of services, service interruptions, partner actions, or refund disputes.

KinKeeper shall not be responsible for delays, interruptions, or inability to provide services caused by events beyond its reasonable control, including natural disasters, epidemics, government actions, internet failures, cyber incidents, telecom failures, cloud outages, strikes, labour disputes, or other force majeure events. Such events shall not automatically entitle customers to refunds.

KinKeeper reserves the right to modify, update, replace, or withdraw this Policy at any time. The revised version shall become effective upon publication on the KinKeeper website or mobile application unless otherwise stated. Continued use of KinKeeper after such publication constitutes acceptance of the updated Policy.

This Policy shall be governed by the laws of India. Subject to any mandatory rights available under applicable consumer protection laws, disputes arising from this Policy shall be subject to the jurisdiction of the competent courts at Gurugram, Haryana.

For refund or cancellation-related queries, please contact:

KinKeeper
A Brand of LIFE EASE SERVICES LLP
Website: www.kinkeeper.in
Email: support@kinkeeper.in