Privacy Policy

Welcome to KinKeeper, an AI-powered Hybrid Senior Care Platform owned and operated by LIFE EASE SERVICES LLP (“KinKeeper”, “Company”, “we”, “our”, or “us”).

KinKeeper is designed to help senior citizens and their families stay connected through AI-assisted wellbeing support, care coordination, reminders, family updates, and access to selected third-party healthcare and lifestyle services.

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use the KinKeeper website, mobile application, or related services.

By accessing or using KinKeeper, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data in accordance with applicable laws.

This Privacy Policy applies to:

• Senior citizens using KinKeeper.
• Family members connected through the Family Dashboard.
• Doctors and healthcare professionals registered on the platform.
• Caregivers and service partners.
• Website visitors.
• Mobile application users.
• Individuals who communicate with KinKeeper through customer support, AI chat, or other official channels.

KinKeeper is an AI-powered hybrid senior care platform that combines technology with human-assisted care coordination. Our services may include AI wellbeing conversations, reminders, Family Dashboard updates, KinKeeper Wellbeing Reports (KWR), and access to independent third-party healthcare and support providers.

KinKeeper is not a hospital, clinic, ambulance service, insurance provider, pharmacy, or licensed medical practitioner. Any medical, diagnostic, pharmacy, or home healthcare services available through the platform are provided by independent third-party partners.

Depending on how you use KinKeeper, we may collect:

A. Personal Information

• Name
• Date of birth
• Gender
• Mobile number
• Email address
• Postal address
• Profile photograph

B. Family Information

• Relationship details
• Emergency contacts
• Family member information
• Care preferences

C. Health Information (Voluntarily Provided)

• Medical conditions
• Allergies
• Medication schedules
• Health reports
• Doctor information
• Appointment details
• Wellness preferences

You are responsible for ensuring that any health information you provide is accurate and that you have the authority to share information relating to another person where applicable.

D. AI Interaction Data

When you interact with KinKeeper AI, we may process:

• Text conversations
• Voice interactions
• Wellbeing check-ins
• Reminder preferences
• Feedback
• Service requests

These interactions help us provide the requested services and improve the quality of the platform, subject to applicable law.

E. Technical Information

We may automatically collect:

• Device type
• Operating system
• App version
• IP address
• Browser type
• Language preference
• Login history
• Crash reports
• Usage analytics

F. Location Information

With your permission, KinKeeper may access your approximate or precise location to support location-based features such as nearby service availability or emergency assistance. You may disable location permissions through your device settings, although some features may be limited.

G. Payment Information

Payments are processed by authorised third-party payment service providers. KinKeeper generally does not store your complete debit card, credit card, UPI PIN, or internet banking credentials.

We use your information to:

• Create and manage your KinKeeper account.
• Verify your identity where appropriate.
• Deliver AI-assisted wellbeing support.
• Generate KinKeeper Wellbeing Reports (KWR).
• Send medication, appointment, and wellness reminders.
• Enable the Family Dashboard and authorised family updates.
• Facilitate bookings with independent service partners.
• Respond to customer support requests.
• Improve our products, AI models, and user experience.
• Prevent fraud, misuse, and unauthorised access.
• Meet legal and regulatory obligations.

We use only the information reasonably necessary for these purposes.

By using KinKeeper, you consent to the collection and use of your information as described in this Privacy Policy.

Where required by law, we will seek your specific consent before processing certain categories of personal information, including health-related information or enabling optional features.

You may choose to:

• Update your profile information.
• Modify Family Dashboard permissions.
• Enable or disable location access.
• Control notification preferences.
• Withdraw consent for optional processing where legally permitted.

Withdrawing consent may affect the availability of certain services that depend on the information or permission provided.

KinKeeper AI is designed to support wellbeing, engagement, reminders, and care coordination. It is intended to assist users and families by providing general information and personalised support based on the information available to it.

However:

• AI-generated responses may occasionally be inaccurate, incomplete, or unsuitable for your specific circumstances.
• KinKeeper AI does not diagnose diseases.
• KinKeeper AI does not prescribe medicines.
• KinKeeper AI does not replace qualified healthcare professionals.
• AI-generated content should not be treated as medical, legal, financial, or professional advice.

Always consult an appropriately qualified professional before making decisions relating to your health or medical treatment.

The Family Dashboard enables authorised family members to stay informed about a senior's wellbeing and selected activities.

Information is shared only with family members or caregivers who have been authorised by the user or otherwise permitted under applicable law.

Users can manage or revoke access permissions, subject to legal or operational limitations. KinKeeper encourages users to review sharing settings periodically to ensure they reflect current preferences.

KinKeeper may help users connect with independent third-party service providers, including doctors, diagnostic laboratories, pharmacies, home healthcare agencies, caregivers, equipment rental providers, teleconsultation providers, and payment gateways.

Where you choose to use these services, we may share only the information reasonably required to deliver the requested service and only in accordance with applicable law.

Each third-party provider is independently responsible for the services they provide and for compliance with their own legal and privacy obligations. KinKeeper does not control or guarantee the quality, availability, accuracy, or outcomes of services provided by such independent partners.

KinKeeper does not sell or rent your personal information.

We may share your information only:

• With your consent or at your direction.
• With authorised family members or caregivers.
• With independent service partners to fulfil your requests.
• With payment processors to complete transactions.
• With cloud hosting and technology providers supporting our platform.
• Where required by law, court order, or lawful government request.
• To protect the safety, rights, or property of users, KinKeeper, or the public.
• In connection with a merger, acquisition, restructuring, or transfer of business, subject to applicable legal safeguards.

LIFE EASE SERVICES LLP implements reasonable administrative, technical, and organisational measures to protect personal information from unauthorised access, disclosure, alteration, loss, or misuse.

These measures may include:

• Encryption where appropriate.
• Role-based access controls.
• Secure authentication mechanisms.
• Audit logging and monitoring.
• Periodic security assessments.
• Employee confidentiality obligations.

LIFE EASE SERVICES LLP maintains certified management systems including ISO 9001:2015 and ISO/IEC 27001:2022.

While we strive to protect your information, no internet-based system can guarantee absolute security.

We retain personal information only for as long as necessary to:

• Provide our services.
• Meet legal and regulatory obligations.
• Resolve disputes.
• Enforce our agreements.
• Improve and maintain our services where permitted.

When information is no longer required, it will be securely deleted, anonymised, or retained only where legally required.

Subject to applicable law, you may have the right to:

• Access your personal information.
• Correct or update inaccurate information.
• Request deletion of your account or certain personal information.
• Withdraw consent for optional processing.
• Manage Family Dashboard permissions.
• Request information regarding the processing of your personal data.
• Lodge a privacy-related complaint.

We may verify your identity before responding to certain requests to protect your privacy and security.

Our website and application may use cookies, device identifiers, and analytics technologies to:

• Improve functionality.
• Remember user preferences.
• Analyse platform performance.
• Enhance security.
• Understand usage patterns.

You may manage certain cookie preferences through your browser or device settings, although disabling some technologies may affect functionality.

KinKeeper is primarily intended for adults and senior citizens. Where services involve minors, personal information will be processed only in accordance with applicable law and, where required, with the consent of a parent or legal guardian.

Where necessary to operate our services, personal information may be processed or stored by authorised service providers located outside India. Such transfers will be carried out in accordance with applicable legal requirements and appropriate contractual or technical safeguards.

The KinKeeper SOS feature is intended to assist with notifications and care coordination. It is not an ambulance service, emergency response system, or guarantee of immediate assistance.

In any medical emergency or situation involving immediate danger, users should contact the appropriate local emergency services without delay.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations.

The revised version will be published on our website or mobile application with the updated effective date. Continued use of KinKeeper after the revised policy becomes effective constitutes acceptance of the updated Privacy Policy.

LIFE EASE SERVICES LLP
Brand: KinKeeper
Website: www.kinkeeper.in

For questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us through the contact details provided on our official website or mobile application.

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from or relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts where the registered office of LIFE EASE SERVICES LLP is situated, unless otherwise required by applicable law.