Frequently Asked Questions

KinKeeper is an AI-powered hybrid senior care platform that combines intelligent technology with selected human-assisted services to help families care for their loved ones.

No. KinKeeper is a technology platform and is not a hospital, clinic, ambulance service, or healthcare provider.

No. The AI Care Companion provides general information, reminders, and companionship. It does not diagnose, prescribe, or replace professional medical advice.

Seniors, their families, caregivers, and authorized users can use KinKeeper, subject to our Terms & Conditions.

Yes. Authorized family members can stay connected through the Family Dashboard from anywhere with internet access.

No. Physical services are available only in selected cities, subject to partner availability and your subscription plan.

Yes. KinKeeper is operated by Life Ease Services LLP, which is ISO 9001:2015 and ISO 27001:2022 certified, and follows strict information security and quality management practices.

No. KinKeeper does not guarantee emergency response times or outcomes. In a life-threatening emergency, contact your local emergency services immediately.

These services are provided by independent third-party partners. Their services are governed by their own terms and policies.

Yes. Cancellation is permitted in accordance with the KinKeeper Terms & Conditions.

Refund eligibility, if any, will be determined according to the applicable subscription terms and governing law.

You can contact KinKeeper through the app, our official website, or our customer support channels.